Roller Shutter Warranties

June 28, 2023

Roller Shutter Warranties

Roller Shutters often come with warranties that may vary, it depends on the retailer, manufacturer, and the specific product/s in question. Always ask where the actual Roller Shutter comes from, who is the supplier of the various components, e.g. Shutter Components, Motors, Switches, Controllers etc.  Sometimes the Roller Shutter is supplied and manufactured from one factory, making it the best form of warranty cover; sometimes, smaller retailers may purchase the various components from different suppliers and assemble the shutters in-house; this can come with possible risk… if the retailer closes its doors in the next year or so, you have nowhere to turn to for help…

When spending your hard-earned dollar, always ask what you are getting; sometimes cheap can turn out being extremely nasty!


Roller shutter warranties typically can vary. The duration of the warranty depends on the manufacturer, the quality of the product, and any specific terms and conditions. It’s common to find warranties hovering around the 5 Year mark.


Warranties usually cover manufacturing defects and failures that occur under normal use. This may include issues with the motor, control systems, components, or structural integrity. The specific coverage details can vary, so it’s important to review the warranty documentation provided by the retailer.


Warranties often have certain exclusions, these exclusions typically include damage caused by misuse, improper installation, accidents, natural disasters, or unauthorized repairs or modifications. It’s important to understand these exclusions to ensure compliance with the warranty terms.


Some roller shutter warranties are transferable, meaning that if you sell your property, the new owner can benefit from the remaining warranty period. This can be an attractive feature when it comes to resale value. However, not all warranties are transferable, so it’s important to check the terms and conditions. When buying a property, ask the vendor if they have the original paperwork from the retailer.


It’s not common, but some manufacturers might require you to register your Roller Shutters to activate the warranty. Make sure to follow the registration process outlined by the manufacturer to ensure your warranty has been registered. The most important documents to hold onto is the original receipt or invoice. It is important to understand your consumer rights under Australian Consumer Law. A manufacturer cannot always deny a claim because the product was not registered. ACCC – Warranties

Maintenance Requirements:

Roller Shutters are pretty much maintenance free; having said that, some manufacturers may specify minimal maintenance requirements to keep the warranty valid. This may include regular cleaning, lubrication, and inspections. Be sure to follow the maintenance guidelines provided to avoid any potential issues with warranty claims.

Claims Process:

In the event of a warranty claim, you should contact your first point of contact, your retailer. If this is not possible, contact the actual manufacturer; they should provide you with details of another authorised service provider in your area. Keep in mind, this service provider will not warrant any installation work carried out by another installer. Note: Expect to be out of pocket for a service call; best to ask what this charge will be prior to the repairer coming out to your home.


Remember that the specific Terms & Conditions of the Roller Shutter Warranties can vary from Manufacturer to Manufacturer. It’s essential to read and understand the warranty documentation provided with your Roller Shutter purchase; have a comprehensive understanding of what is covered and what is not.


Surf Coast Shutters and Shade has partnered with Shutter Tech Australia. STA manufacturers the whole Roller Shutter in-house. STA is an authorised agent, here in Victoria, for OzRoll Industries. The OzRoll Group was established in 1999, a proud, family-owned manufacturer, with its Head Office based in South Australia. Proudly Australian, with a keen eye on developing and researching environmentally friendly, quality products. OzRoll prides itself on being specialists in their field, whilst maintaining a high level of support to all its customers.

Surf Coast Shutters and Shade – Roller Shutters – Geelong, Surf Coast, Bellarine Peninsular and surrounding suburbs.

Call      1300 727 488

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